The Southampton Information Advice and Support (IAS) Service

The IAS Service aims to empower children and young people with special educational needs/disabilities and their parents/carers to make informed decisions about education, health and social care.

Children / young people

For children or young people with special educational needs

Parents / carers

For parents or carers of children with special educational needs

SEN Professionals

Working with children with SEN, and their families

About Information, Advice and Support Services

IAS Services have a duty to provide information, advice and support to disabled children and young people, and those with SEN, and their parents. They are statutory services which means there has to be one in every local authority.

They are free, impartial and confidential services.

Local authorities must arrange for children with SEN or disabilities for whom they are responsible, and their parents, and young people with SEN or disabilities for whom they are responsible, to be provided with information and advice about matters relating to their SEN or disabilities, including matters relating to health and social care.

SEND Code of Practice 2014, DfE

Who do we provide advice to?

We provide advice to children/young people with special educational needs (SEN) or disabilities and their parents/carers. Our service is for people who live in Southampton. If you live outside of Southampton you should contact your local IAS Service. If you are not sure who your local IAS Service is then contact the IASS Network by clicking here.

Provide advice to children/young people with SEN or disabilities and their parents/carers

Our Service will:

  • Respond promptly to your questions either through the telephone helpline, in face-to-face meetings or via email.

  • Support you in any contact you have with the school, Local Authority Officers or other professionals involved.

  • Accompany you to any meetings or visits where appropriate.

  • Ensure you have access as early as possible to relevant advice and information.

  • Ensure that any information given to you is clear, comprehensive and factual.

  • Discuss with you ways of offering a variety of support options, which take into account the individual needs and wishes of you and your child/parent.